Privacy Policy
The privacy policy is the most important thing we have at the Robotera store ( system.robotera.com.sa) and we believe in the privacy and confidentiality of customer information. This policy explains how we collect and use information and data, and it also mentions the procedures followed to ensure the privacy of your information. This policy relates to your use of this site, but you can use the site without having to provide any personal information unless we ask you to do so, and this is on an optional and not mandatory basis. We confirm that none of this information will be sold or rented to a third party.
1. Personal information we collect :
When you want to purchase a good or request a service from the site, you may be required to enter personal information such as name, delivery address, mobile number, email, date of birth, etc. We collect other necessary data to secure any potential demands that may arise later , and to provide you with the services available to us.
The information you provide is used to provide you with information about the products and services available with us that you may request. This information is also used to audit data downloads from the site, identify site visitors, develop the design of the site’s pages and/or contents, and customize them for users. We conduct research related to demographics, send useful or required information to the user, and communicate via email or your mobile phone to provide you with some details about other products and services if you wish. If you prefer not to receive any promotional and marketing communications, you can opt out of this. option at any time.
We may disclose your name and address to a third party to deliver your order to you (for example, a representative, delivery company, or service provider ) .
We may contact you on your phone number or email to inform you of any update regarding the status of your order or to take your comments and suggestions about the service and products that we provide .
By logging into your account on the site, you can view the information and details of your purchases that you have requested or intend to order. You can also manage the details of your data or address, and you should be treated with complete confidentiality when accessing your personal data, so do not make it available to an unauthorized third party. The site does not bear the responsibility of accessing this information as a result of misuse of the password by the customer .
electronic fraud protection :
We may seek the help of competent authorities to protect your data from electronic commercial fraud to help us confirm customer data and requests executed on the site. The following details are a brief explanation of how these parties use your data. Please contact us if you would like to know more information about this topic or the commercial fraud protection agencies associated with us. Your data is used in the following ways :
We will search commercial fraud protection agencies for information on orders made on the site.
We will use the information provided to us by fraud protection agencies to help us verify the data of your request made on the site.
If false or inaccurate information is sent and a case of commercial fraud is detected, the case will be referred to the electronic fraud protection authorities.
Other uses of your personal information :
We may use your personal information in opinion polls and marketing research, according to your desire, for statistical purposes while ensuring its complete confidentiality. You also have the right to withdraw at any time. We do not send any answers to a third party, and your email address is not disclosed unless you wish to participate. In competitions, we keep survey answers in a place completely separate from your private email.
We may send information about us, about the site or our other sites, or our products, services, sales, sales offers, bulletins, or anything else related to the companies affiliated with our group or our partners. If you do not wish to receive this additional information (or any part thereof), please click the “unsubscribe” link in any email sent to you, and we will stop sending you this information immediately.
Some data may be used, while fully maintaining privacy and confidentiality, for other purposes, including verifying the whereabouts of users and following up on their visit to the site or the links contained in the e-mail. The data is anonymous and does not allow your actual personal identity to be identified to a third party, such as publishers or advertisers, for example. Example.
Competitions :
We use the data in the event of any competitions or competitions to notify the winners and announce the offers. You can find more details by reviewing the conditions for participation in the relevant competition.
Third-party and links :
We may share personally identifiable information we collect (including email addresses) with other companies in our group for business purposes - such as advertising, and we may transfer your information to other companies in our group or to our agents to assist us with related transactions by the terms of the Privacy Policy. For example, we may resort to a third party to help us deliver products to you, use them for statistics and marketing research to assist the customer service team, and exchange information with a third party to protect against fraud and reduce credit risks. If our company or part of it is sold, we may have to transfer our databases which include your personal information. Other than what is stated in this Privacy Policy, we will not sell your data or disclose it to a third party without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site may contain advertisements or links to other sites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data by the privacy policy.
Facebook social plugins :
Our website uses social plugins (“PLUGINS”) provided by the social networking network FACEBOOK.COM , which is operated by FACEBOOK INC., 1601 S. CALIFORNIA AVENUE, PALO ALTO, CA 94304, USA (“FACEBOOK”). These plugins are identified by Through the Facebook logo or through the notification : “FACEBOOK SOCIAL PLUGIN . To see a complete list of social plugins and their appearance, we ask you to view the link : DEVELOPERS.FACEBOOK.COM/PLUGINS
When you visit one of the pages of our website that contains a social add-on, your browser will create a direct link with Facebook’s servers, as Facebook works to transfer the contents of the add-ons directly to your browser, which in turn works to include this information on the site, allowing Facebook to receive information related to your access to the page. Selected from our website. For this reason, the Internet address of the site you visited (which includes the IP) To the Facebook server located in the United States of America, where the data is stored. This process occurs even if you do not have a Facebook account or if you are not logged into Facebook at that time .
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with one of the social plugins, for example, if you click “Like” or enter a comment, the information related to that will be transferred directly from your browser to Facebook and stored by it, and this information can also be published on Facebook and shown to your friends. on Facebook.
If you are a Facebook member and do not want Facebook to link the data related to your visit to our site with the data related to your membership and previously stored by Facebook, we ask you to log out of Facebook before entering our site. You can also block Facebook’s social add-ons by using ADD-ONS of your browser such as FACEBOOK BLOCKER
For more information about the size and purpose of data collection carried out by Facebook and how this data is used and processed, and to learn more about your rights about this matter and to learn more about the options settings to protect your privacy, we ask you to visit FACEBOOK'S PRIVACY POLICY.
Stop subscribing to advertising messages :
You can stop subscribing to advertising messages at any time you wish, although we would like to keep you in touch with our wonderful offers and renewed services, and therefore we suggest that you keep your subscription to messages active. If you wish to stop subscribing, you can very easily click on the unsubscribe link or “ UNSUBSCRIBE” in English in the lower part of the newsletter, or you can send it to us via our email :
info@robotera.com.sa
2. COOKIES :
We use cookies to improve the purchasing experience only when you use and benefit from our services.
What are cookies?
Cookies are small text files that are kept on your computer or phone. This includes information about the settings for browsing this site, which makes it easier for you to navigate and does not harm your device. There are two types of cookies: real-time text files, which are deleted the moment the browser is closed. and temporary/permanent cookies, which are stored on your computer for a longer period and sometimes, permanently. Cookies help you choose the information that matches your choices or that you would like to see on our website, such as but not limited to (country, language, the contents of the shopping cart, etc.), we do not store sensitive personal information such as an address, password, or your credit card information and other information in the cookies that we use.
What types of cookies does Robotera Store ( system.robotera.com.sa) use?
Robotera store ( system.robotera.com.sa) uses real-time text files most of the time, and as soon as you close the Internet browser, these files are deleted. These cookies help us retain the contents of your shopping cart as you navigate through the site. For example, we use some files that are stored on your computer or phone after you close the browser. Cookies help our system recognize you when you return to the site again, so they show you your data, your preferred settings, and the products you choose when you visit later. Temporary cookies have a lifetime of one month to two years after which they are automatically deleted. This type of file is used to collect and analyze data to come up with strategies to develop the customer experience and develop our website. By applying these strategies, the website becomes easier to use and also helps us display suggested products to users that they would like to see in person. Our goal is to provide you with a comfortable online shopping experience. Fun, easy and tailored to your taste.
What type of data are collected in cookies?
We believe in the importance of customer privacy, especially when giving gifts. Therefore, we do not store sensitive personal information such as addresses, passwords, or credit card information, and other information in the cookies that we use. Therefore, these files cannot violate the privacy of any user or track him individually. When the cookie is activated, a special ID number is generated for it, and this number is used as an internal reference only, and through it it is not possible to identify the user or use it to find out his registered personal information, such as name and IP address. The anonymous information we receive from cookies is used for analysis and evaluation purposes, for example knowing the most visited pages, the most popular products, etc.
What do we mean by user targeting on our website?
Robotera Store ( system.robotera.com.sa) collects private information, which it uses to provide advertisements and electronic offers that suit the taste of each customer in particular. This information is not used to identify you as a user but is only used to study and improve the site. The information obtained is not saved as part of the user’s data or order data, but this information is used to provide our users with the advertisements they want to see and inform them of offers and services that suit their tastes in particular. The user is targeted by tracking his clicks on advertisements or the pages he visits ( For example, we advertise discounted gift sets on the user’s page in particular if the user is interested in viewing the assortment of sets. Our goal is to provide you with a special shopping and gifting experience that suits your taste and purchasing priorities.
Robotera Store ( system.robotera.com.sa) use third-party cookies ?
Yes, the use of cookies from companies associated with us helps provide personalized advertisements and electronic offers that suit each customer individually. Therefore, some of our partners' cookies are stored on your device when you visit our website. These cookies are temporary/permanent, meaning they are automatically deleted from your hard drive at the end of their virtual life (14 days to 2 years). As stated by the Robotera Store ( system.robotera.com.sa) cookie policy , no personal information is collected in third-party cookies. The stored files are collected at specific times, so that companies can know which products are most in demand, which is done entirely on anonymous information that is conducted on randomly selected ID numbers. Therefore, it cannot be linked to any personal information that you previously entered on the Robotera store website (system.robotera.com.sa ). The sole purpose of using third-party cookies is to allow our partners to advertise products that are of personal interest to you .
Targeting the customer through our partners :
We use a targeting policy, which allows us to display ads that you want to see on our website. By targeting, we mean that we can advertise the products that you have recently viewed on our partners’ websites. This means that our ads that are displayed specifically to you, even on other companies’ websites, are only the offers and advertisements that you want to see. We do this by carrying out a detailed analysis of the information collected in your cookies on our website so that we can understand your interests as a user. This information is anonymous, as it does not contain your personal information or any data about you in customer records .
Personal approval :
I agree to permit to use my user data and save it in cookies. I allow these cookies to remain on my device after I finish using my browser and to use them when I next visit your site. I also reserve the right to withdraw this authority by not activating cookies from the browser settings menu .
How can I prevent cookies from being stored on my device?
You can change the settings in your browser and permission will be requested every time cookies attempt to reach your computer. If you want to accept cookies from the Robotera store ( system.robotera.com.sa) and reject cookies from our partners, you must change the settings to block cookies. Link from any third party. The Help section on your device will usually provide information to help you change your cookie settings. We recommend only changing the browser settings for your profile on shared computers.
This website uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your device. The information generated by the cookies about your use of this website (including your IP address) will be transmitted by Google to servers in the United States where it will be stored. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services related to website activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this, you will not be able to benefit from the full functionality of the website. By using this site, you agree that Google will process your data in the manner and for the purposes detailed above .
3. Login data :
Every time you visit the Robotera Store (system.robotera.com.sa ) , information is sent from your browser to the Robotera Store (system.robotera.com.sa) server log files , where it is saved. The information includes: time and date of visiting the site, pages you viewed, title IP , the URL that led you to the Robotera store (system.robotera.com.sa) , the information stored and the type of browser used .
IP addresses are deleted or anonymized. Anonymizing addresses means changing your IP address so that it cannot be linked to the original user or can only be linked through extensive research.
The anonymous information stored in the server log file is used to improve the shopping experience on the Robotera store ( system.robotera.com.sa) to make browsing our site easier, find errors quickly, and direct server capabilities to develop according to the importance of their need. For example, this information allows us to calculate our peak traffic times and thus develop a plan to estimate sufficient server capacity to keep our site running as quickly as possible.
Hereby, I grant Robotera Store (system.robotera.com.sa) the authority to analyze and use protocol data to develop and improve the performance of their online shopping site .
4. Security and payment (SSL):
Payments you make through the Site will be made through our agent. You must only provide us or our agent with accurate and non-misleading information and notify us if changes occur.
We use appropriate security technologies and procedures to prevent any unauthorized or illegal access to, loss or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure electronic server and use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as SSL. SSL, which makes it difficult for any hacker to decrypt your information. Since we cannot guarantee 100 per cent protection, we strongly advise you not to send your full credit or debit card details when you communicate with us without electronic encryption. We place direct physical, electronic, and procedural safeguards on the process of collecting your information and disclosing it. Our secure procedures require that we sometimes ask you to prove your identity before we disclose your personal information to you, and it is your responsibility to protect your password and your computer from any unauthorized access .
5. Acknowledgment :
When you submit data to us or our agents or use the site, you agree to our use of your information as described in this privacy policy to verify your identity.
6. Your rights :
If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your data, which is free of charge. You have the right to ask us, at any time, to stop using your data for direct marketing purposes. Please do this by contacting us via email
Usage policy :
We are happy to have you at the Robotera store (system.robotera.com.sa ). Terms of use apply to the site and our group’s affiliates or partners. As well as all of its departments, branches and affiliated websites that refer to these terms and conditions as a safe reference .
Dear guest, during your visit to the site, you guarantee your agreement to the current terms and conditions. If you do not agree to them, you may not use the site. Note that the site reserves the right to change, modify, add or remove parts of the terms and conditions of use at any time. Changes become effective when they are posted on the Site without notice. Please review the Terms of Use and Conditions regularly to keep up to date with all updates. Your continued use of the site constitutes your full agreement to all changes being made to the terms of use and conditions.
1. Please note that in some cases, an order may not be approved for several reasons, for example, if the product you wish to purchase is not available, if the product is incorrectly priced, or if the order turns out to be fraudulent. Robotera Store ( system.robotera.com.sa) will refund what you paid for orders that are not accepted or are cancelled. Before we agree to the order, we may ask you to provide additional information, including, but not limited to, phone number and address.
2. All intellectual property rights on the Robotera Store (system.robotera.com.sa ) , and all information, designs, graphics, writings, icons, pictures, video, music, sound, interfaces, icons, and programs, in addition to how they are selected and arranged, are the exclusive property of the Robotera Store (system.robotera.com.sa) . ) Subject to copyright and trademark protection.
3. When you purchase or send an email to the Robotera store ( system.robotera.com.sa), you agree to receive any emails from us .
4. The Robotera Store website ( system.robotera.com.sa) has the right to make any amendments or changes to the website and to the policies and agreements associated with the website, including the privacy policy as well as the document for the terms and conditions of service .
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Robotera
Address: [Riyadh - Saudi Arabia]
Email: [info@robotera.com.sa]
Effective Date: [01/12/2023]